Collection of Information
Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.
Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner RazorPay
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to www.thefreshlings.com
Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser version you are using. We might also collect the type of device you are using to access our website.
We collect information directly from you. We collect information directly from you when purchase a product. We also collect information if you post a comment on our websites or ask us a question through phone, direct messages on social media page or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster and browser cookies for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites.
Usage Of Customer's Recipes
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) Permitted or required by law; or,
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt-out of further mailing.
RETURN / REPLACEMENT POLICY
Freshlings team, as a part of its routine procedures, takes adequate caution in enforcing all safety and hygiene protocols for the products through all its stages of processing viz. harvest of produce to its delivery. We take adequate care in every stage of processing and packing thus serving our customers with the product in its best possible condition without any damage or defect. In spite of our quality checks, if our product is received with the following defects, we would assure you a replacement or an equivalent alternative.
(i) Products received with damaged package
(ii) Products may at times wilt due to the excess heat in the region serviced. If the product is received in very poor condition, which is beyond normal in that very region
(iii) Missed products
We encourage you to check the products at the time of delivery. Upon finding any defect worthy of return / replacement, the same must be communicated to Freshlings team within 3 hours of receiving the products. Claims communicated later than 3 hours of delivery, may not be accepted. Communications may be done to: firstname.lastname@example.org
DELIVERY & SCHEDULING POLICY
Freshlings delivers your Subscription based Box once every week, on a standard day, communicated prior to delivery. We endeavor to deliver the fresh produce during the morning hours of the delivery day. Our delivery is being executed by third party last-mile delivery partners. Therefore, it is unlikely that the delivery personnel remain the same week on week. In order to avoid taking customer’s valuable time in locating addresses on the delivery day, we encourage and request customers to provide complete addresses with landmarks, along with alternate contact numbers. We would further request customers to provide us specific instructions for delivery, in case one is not available / reachable.
Pausing ONE week’s delivery – Due to unforeseen circumstances if a customer wishes to pause a week’s delivery, Freshlings team must be notified 3 days prior to the delivery date. Notifications made 2 days prior or a day before the delivery date may result in losing the week subscribed for. Freshlings shall not be held responsible for not accepting delayed notifications. This is being done in order to avoid wastage of produce at the farm, packing materials. In a small way, heeding to our request would help save food and avoid all forms of wastage.
Cancellation of delivery – Freshlings would take the utmost care in ensuring safety and hygiene for our customers. Any circumstance that would make us compromise on our quality of produce/delivery standards, would not be encouraged. Under such circumstances, Freshlings reserves the right to notify customers in advance on canceling the week’s delivery.