Customer Happiness Executive

Chennai, Tamil Nadu, India

Job Type

Full Time

Requirements

The objective of the Customer Happiness Team is to support the day-to-day operations driving our fast-growing Farm-to-Table Lush Bowl Subscription Program by providing world-class customer service via chat, whatsapp, email and social media communications.


About the Role

Deliver exceptional customer experience to our customers with attention to detail
Handle inquiries from customers through managing chats and emails efficiently.
Consistently maintain the voice of the company in customer communications and social media responses
Communicate daily with Product & Delivery team to resolve customer order issues
Maintain a strong understanding of the current & target customer of the company
Provide comprehensive information and a satisfactory resolution to customers
Communicate clearly and efficiently with our customers as well as internal teams.
Excellent command of the English Language - Written & Verbal
Technology and automation is your good friend
Proactive in coming up with ideas and solutions that will improve customer experience
Proficient in Gmail, MS Office, Google Drive and task management tools

Location: OMR, Chennai
Experience: Fresher or 1-2 Years in Customer Experience / Sales

About the Company

Freshlings is a Farm-to-Table Fast Nutrition Brand.
Our mission is to build healthier communities by connecting people to real food.
A company can’t grow unless its people grow, too. That’s why we empower our team members to do their best work, develop lifelong skills, and have some fun along the way.